Tolomax Agency expects all its subscribers Representatives to uphold the principles of fairness, honesty and integrity in all their dealings and activities as subscribers.
This Code of Ethics, which explains proper conduct of business, forms part of the tolomaxagency Policies & Procedures and all other regulations and agreements currently in place, which bind every subscriber or learner. Any serious breach of the Code, Policies & Procedures, regulations and agreements in place will involve action(s) being taken by tolomax agency in accordance with the tolomax agency Policies & Procedures,terms and condition.
Additionally, tolomax agency encourages all subscribers to obtain and observe the Code of Ethics that has been provided by any DSA (Direct Selling Association) in their respective countries if and where applicable.
It is a mandatory requirement that subscriber or learners comply with the Code of Ethics at all times.
1. DEALING WITH THE GENERAL PUBLIC
Contact & Communications
A subscriber:will at all times, when contacting anyone either from a telephone list or by other means, respect the privacy and wishes of the person contacted;
will never engage in objectionable, abusive, unfair or aggressive conduct when contacting or dealing with any other person in relation to Tolomax agency or the opportunities provided for learning and studying.
will offer the opportunities of, and association with Tolomax agency , on its merits without exaggeration, concealment, curiosity or misrepresentation;
will ensure they maintain their personal presentation in dress, language and documentation to the highest possible standard;
Will observe the provisions of the law and good manners regarding times and days when making the call and appointments.
Presenting Opportunity
A subscriber presenting the Business Plan at any time, conducting a Training Event or Seminar or Tolomaxsubscriber Meeting will:
not falsely represent to any person any details regarding the financial rewards available under the Tolomax Plan;
not make any false or misleading representations about the features of Tolomax’s products, services and programmes, including as to their standard, quality, value, characteristics, accessories, uses for a particular purpose, merchantability or benefits;
not make any false or misleading representations about the price of Tolomax products or services;
not engage in conduct that is liable to mislead anyone as to the nature, manufacturing process, characteristics, suitability for purpose or quality of any Tolomax products or services;
not make any false or misleading representations concerning the need by anyone for goods or services; make it thoroughly clear to any person to whom the subscriber discusses the opportunity that financial rewards to subscriber are based on an individual performance. use official literature as approved by Tolomax including forms, scripts,videos and other tools.
Conducting Business
A subscriber must not at any time:Take advantage of another person’s disabilities or weaknesses, such as illness, age, infirmity, lack of education or unfamiliarity with language;Actively solicit or demand orders for Tolomax products by anything other than an offer to collecte any order and wishes to make, including by the use of physical force, undue harassment or coercion;
Refuse to identify themselves when requested to do so;
Registering minors should be with the help of parents,guardian or anyone else with legal capacity;
Presenting Tolomax business as an investment and/or a ‘get-rich-quick’ scheme;
Cheating/scamming/swindling others;
Providing false information or making false statements about the registration process or compensation plan;
Establishing a subscriber office in violation of any laws, rules and regulations or Tolomax’s rules;
Abusing Tolomax by pretending to be an authorized person or an employee of Tolomax or bringing Tolomax into any form of disrepute.
Explaining the subscription package Plan
When presenting or discussing the Tolomax Business Plan educational learning and the Benefits which might be available, a subscriber must generally rely for reference on Tolomax literature and observe the following regarding the contents of the Business Plan and educational material:
If predictions as to profitability are made, they should reflect what an average person carrying on the Business would achieve under normal circumstances;
If any estimates of profits are made, the assumptions on which they are based should be clearly stated;
Where there is no previous experience on which to base expectations as to profitability, this should be stated when making the representation.
When presenting or discussing the Tolomax Business Plan, asubscriber must not make false representations concerning:
Any risks likely to be associated with carrying on the Business;
The amount of time the average person would have to devote to carrying on the Business;
The annual expenditure and the annual gross income which the average person carrying on the Business might expect and the method of calculating those figures.
OBLIGATIONS
GENERAL OBLIGATIONS Authorisation, Limited Authorisation of a subscriber is limited. They shall refer any matter pertaining to Tolomax to the designated Company Representative. A subscriber shall not interfere in any decision-making process without prior written approval from the Company Representative.
Poaching Independent Representatives
Tolomax agency does not condone the intentional poaching of other competitors’ distributors or subscribers from another line of referralship within the Tolomax Business.
USE OF TOLOMAX AGENCY PROPERTY
As trademarks, logos and service marks are registered and owned by tolomax and/or its affiliates, all written materials are the copyright of Tolomax. The use of trademarks, logos or service marks or the publication of copyright materials may only be undertaken with the written authorisation from Tolomax and not otherwise.
PRODUCT CLAIMS
TOLOMAX publishes detailed data about its products which is verifiable, accurate and complete. A subscriber must not make claims about any Tolomax products or services unless they are sourced from appropriate official Tolomax literature and accurately reflect the information contained in the appropriate literature.
OBLIGATIONS OF SUBSCRIBERS AND LEARNERS.
Promote Ethical Business PracticeA subscriber will:
Ensure the subscriber in his/her group are aware of this Code and at all times carry out their Business relationships either within the group or with subscriber in a lawful manner, with courtesy and integrity, and in accordance with this Code;
Ensure they remain well informed regarding laws applicable to the Business and duties of a subscriber including other essential facts and public policies or regulations which may affect such Business and duties;
Keep confidential and not unethically use information that may be of detriment to another subscriber’s Business.
TOLOMAX’s AGENCY Obligations
TOLOMAX will ensure that:Its employees will at all times act in a manner which does not conflict with the best legitimate interests of a subscriber or learner and carry out duties in accordance with professional courtesy and integrity;
subscribers are kept well informed regarding laws applicable to the Business and duties of subscribers and other essential facts and public policies which affect such Business and duties and will comply with all the requirements thereof;
Full cooperation of its employees is given to subscribers with respect to advising them about matters which affect them;
It acts in the subscribers’ legitimate interest to the best of its abilities.
APPLICATIONS
APPLICATION OF THE CODE OF ETHICS
Tolomax agency and its subscribers will accept the Code of Ethics entirely and observe its provisions.
Compliance
Tolomax agency and its subscribers will ensure full compliance of the Code:
In Tolomax agency’s case by Directors, Executives and all other employees;
In the subscribers case by the subscriber and their Downlines.
Administration
Tolomax agency will administer its dealings with subscribers in a manner that is conducive to compliance of the Code of Ethics.
ETHICAL CONTACT
subscribers must not:Tout for or on behalf of another MLM Company or Direct Selling Company;Divulge confidential information to unauthorised persons or for unauthorised or unethical purposes;
Discuss financial aspects of other subscribers’ Businesses;
Encourage another subscriber to change line of referralship;
Engage in Cross Lining or Poaching;
Encourage or induce any other person to engage in Cross Lining or Poaching;
UseTolomax’s sponsored Functions, Literatures,videos,lestens or CDs to support Cross Lining or Poaching.
POTENTIAL SUBSCRIBER ASSISTANCE
A subscriber either with or without an Upline’s assistance, must at all times complete all relevant parts of an Application in the presence of the Prospect.
Explanation to Prospect
A Sponsor or Upline must explain to the Prospect, and complete in their presence, the details of the Application Forms so that the Prospect comprehends that they are personally introduced by the Upline or Referrer.
Application Subject to Acceptance
The Application Form is subject to Tolomax’s discretion in accepting it as a valid application and making the appointment of that person as a subscriber.
COMPLAINTS
If an subscriber becomes aware of a breach of this Code, and wishes to proceed to lodge a complaint, the complaint should be made in writing in accordance to Tolomax agency Policies & Procedures.
“I AM COMMITTED TO MY SUCCESS”
“Good Business ethics starts with ME, the Leader. As a Tolomax Independent subscriber, I will…
Be honest and fair in my dealings with Tolomax;
Perform all my professional activities in a manner that will enhance my reputation and the positive reputation established by Tolomax Agency.
Present the Compensation Plan accurately and honestly, clearly portraying the level of effort required to achieve success;
Present realistic income possibilities only, and solely in relation to the appropriate effort involved;
Present the benefits and information of the business as stated in the Company’s official literature and from my own personal experiences;
Accept and carry out to my best effort all duties expected of a subscriber and Referrer, including training and supporting the Downlines in my organization.
Abide by all Policies & Procedures that are applicable to the operation of my business;
Strive to ensure that my Downlines are satisfied with my service and leadership;
Answer the questions and queries of prospects and Downlines fairly and honestly;
Refer only those people that I have developed as my own Downlines and/or business prospects;
Always encourage prospect(s) developed by their initial referrers to be referred by them as well;
Be clear that Tolomax is an e-learning and a network marketing opportunity in which my income is related to my marketing and leadership skills as well as my own personal efforts;
Treat all prospects, Downlines and associates with respect, goodwill and professional courtesy;
Not entice Down lines from outside my Line of Referral ship to sign under my organization;
Not misrepresent the Tolomax Agency business in any way.
Not use any advertising that I know may be false or misleading.
Be fair and just to my Down lines and associates, and not engage in practices thatmay reflect unfavorable on myself, my organization, the Company, and/or the industry;
Conduct myself in such a manner as to reflect only the highest standard of integrity, frankness and responsibility because I recognize that my actions as a subscriber with Tolomax have far-reaching effects.
Use the information contained in all Tolomax websites for my personal, non-commercial use only.
Not create any unapproved or illegal websites, which may tarnish the image of Tolomax Agency and its related companies.
This is my pledge and commitment to myself, my network, and my Company.
